Training/Service Program Manager UAS/CUAS

Remote

Full Time

Manager/Supervisor

Training/Service Program Manager

Unmanned Ariel Systems (UAS) and Counter Unmanned Ariel Systems (CUAS)

About Safeware Training

Safeware, Inc. is a safety products distributor, training, and service provider. Founded in 1979, Safeware has been providing public safety products to our nation’s heroes for over 40 years. Our company is built upon a foundation of dedicated professionals whose expertise and passion focuses on protecting our nation and serving those who serve others. Safeware is headquartered in Lanham, MD, just outside of Washington, DC, with branches in Philadelphia, PA, Richmond, VA, Denver, CO, Gainesville, GA, Columbia, MD, Phoenix, AZ, and Miami, FL.

Safeware’s Training and Service Division is seeking an experienced Trainer/Technician to manage and deliver training and technical service programs supporting private, local, state, and federal agencies.

Job Description

This management position is responsible for leading operations and providing sales support for training and technical services for assigned programs. Training includes teaching, curriculum development, and managing instructors delivering on-site, online, virtual instructor led training (VILT). Technical services include site assessments, installation, maintenance, troubleshooting, and repair of equipment and technology.

Work Location(s)

Remote work from anywhere with connectivity (50%)

Travel to support training programs and/or events (50%)

Job Duties

The duties and responsibilities listed above are not all-inclusive and may be modified as business needs require.

Manage Training Operations

Develop and maintain training curriculum

Assist marketing by creating content to market Safeware services and expertise including online posts and podcasts

Attend and present at professional conferences/tradeshows

Manage inbound requests for training information and availability

Obtain and maintain certifications/credentials from original equipment manufacturers (OEM) for performing OEM certified training

Coordinate training scheduling including instructor and training resource availability

Coordinate with Safeware customers to determine training needs and arranging needed logistics.

Coordinate required logistics to deliver training courses

Manage training course budgets including expenses and payroll

Teach approximately five days per month including weekends or evenings as needed to match customer shift schedules.

Technical Services

Obtain and certifications/credentials from original equipment manufacturers (OEM) for performing OEM certified service and repairs.

Assess locations for installation of equipment and technology

Manage or perform equipment installations at facilities or in vehicles

Manage or perform maintenance and calibrations on equipment

Conduct assessment and repairs on damaged equipment

Provide training for service technicians

Oversee technical services quality assurance

Preferred Knowledge, Skills, and Abilities

Strong organization skills

Strong written and verbal communication skills

Strong training and presentation skills

Ability to set priorities and meet deadlines while working independently

Ability to use and learn technology tools including use of Microsoft Office Suite

Flexible schedule including availability for some nights and weekends

Experience in the military, responder, or law enforcement preferred but not required

Experience conducting equipment calibration, maintenance, and repairs.

Experience leading small teams

Experience developing training curriculum

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