IT Intern

Lanham, MD - Internship

IT Intern

Job Description

Location: Onsite – Lanham, MD
Department: Information Technology
Reports To: IT Operations Manager

Position Overview

Safeware, Inc. is seeking a motivated and detail-oriented IT Intern to support our IT team in delivering high-quality technical support to both on-site and remote employees. This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment.

The IT Intern will assist with resolving technical issues, maintaining systems, and supporting end users while gaining exposure to enterprise-level IT operations.

Key Responsibilities

  • Provide first-level technical support for hardware, software, and system-related issues
  • Respond to help desk requests via ticketing system, email, phone, or in person
  • Assist in diagnosing and troubleshooting basic technical issues
  • Support installation, configuration, and maintenance of computer hardware and software
  • Help resolve connectivity issues related to networks and devices
  • Document issues, resolutions, and processes in the help desk system
  • Assist with user account setup, password resets, and access requests
  • Support IT inventory tracking and equipment setup
  • Help maintain and update training materials and user documentation
  • Participate in testing system updates, patches, or new tools
  • Escalate more complex issues to senior IT staff as needed
  • Provide excellent customer service and follow up to ensure issue resolution

Learning Opportunities

  • Exposure to help desk ticketing systems and IT workflows
  • Hands-on experience with Windows environments and Microsoft Office 365
  • Understanding of network basics (LAN/WAN, connectivity troubleshooting)
  • Insight into ERP systems (e.g., Prophet 21) and business applications
  • Development of problem-solving and customer service skills in IT

Qualifications

  • Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field
  • Basic understanding of computer hardware, software, and operating systems
  • Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams)
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple tasks and prioritize effectively
  • Strong attention to detail and willingness to learn

Preferred Skills (Nice to Have)

  • Experience with help desk or ticketing systems
  • Basic knowledge of networking concepts
  • Exposure to SQL or ERP systems
  • Interest in IT support, systems administration, or cybersecurity
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