IT Intern

Lanham, MD

Internship

Student (College)

IT Intern

Job Description

Location: Onsite – Lanham, MD
Department: Information Technology
Reports To: IT Operations Manager

Position Overview

Safeware, Inc. is seeking a motivated and detail-oriented IT Intern to support our IT team in delivering high-quality technical support to both on-site and remote employees. This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment.

The IT Intern will assist with resolving technical issues, maintaining systems, and supporting end users while gaining exposure to enterprise-level IT operations.

Key Responsibilities

Provide first-level technical support for hardware, software, and system-related issues
Respond to help desk requests via ticketing system, email, phone, or in person
Assist in diagnosing and troubleshooting basic technical issues
Support installation, configuration, and maintenance of computer hardware and software
Help resolve connectivity issues related to networks and devices
Document issues, resolutions, and processes in the help desk system
Assist with user account setup, password resets, and access requests
Support IT inventory tracking and equipment setup
Help maintain and update training materials and user documentation
Participate in testing system updates, patches, or new tools
Escalate more complex issues to senior IT staff as needed
Provide excellent customer service and follow up to ensure issue resolution

Learning Opportunities

Exposure to help desk ticketing systems and IT workflows
Hands-on experience with Windows environments and Microsoft Office 365
Understanding of network basics (LAN/WAN, connectivity troubleshooting)
Insight into ERP systems (e.g., Prophet 21) and business applications
Development of problem-solving and customer service skills in IT

Qualifications

Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field
Basic understanding of computer hardware, software, and operating systems
Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams)
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Strong attention to detail and willingness to learn

Preferred Skills (Nice to Have)

Experience with help desk or ticketing systems
Basic knowledge of networking concepts
Exposure to SQL or ERP systems
Interest in IT support, systems administration, or cybersecurity

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IT Intern

IT Intern

Position Overview

Key Responsibilities

Learning Opportunities

Qualifications

Preferred Skills (Nice to Have)

Apply for this position